Cancellation & Refund Policy
Last Updated: March 2026 · Standard Customer Policy
1. Overview
At PrepPro, we are committed to delivering the highest quality mentoring and exam preparation experience across all major entrance examinations (VITEEE, BITSAT, SRMJEEE, WBJEE, IAT, KCET, COMEDK, MHTCET). We understand that schedules may change and unforeseen circumstances can occur. This Cancellation and Refund Policy outlines your rights and options when booking mentorship sessions or purchasing digital educational resources.
2. 1:1 Mentorship Sessions
Free Rescheduling
If you are unable to attend your scheduled 1:1 video session, you can request a reschedule up to 6 hours before your booked time slot without any additional fee. Simply email support@preppro.in with your booking ID and preferred new slot.
Session Cancellations & Refunds
- Notice > 12 Hours: If you cancel your booking more than 12 hours prior to the scheduled time, you will receive a 100% full refund.
- Notice between 6 to 12 Hours: You are eligible for a 50% refund or a 100% credit toward a future rescheduled session.
- Mentor Unavailability / Technical Issue: In the rare event that a mentor cannot attend or experiences technical disruptions on our end, you will receive the choice of an immediate priority reschedule or an instant 100% full refund.
3. Digital Full Length Test Series Passes & Study Materials
Our Full Length Test Series passes and formula notes are digital products that are instantly unlocked upon successful payment.
- Duplicate Charges / Transaction Errors: If you were charged multiple times for a single order due to network glitches or bank gateway delays, all excess charges will be refunded in full immediately.
- Platform Access Glitches: If you experience technical issues preventing you from accessing the mock test suite after payment and our support team cannot resolve it within 24 hours, you are entitled to a full refund upon request.
4. Refund Processing Timeline
Once an approved refund is initiated by our team:
5. How to Request a Refund or Reschedule
To request a refund or session reschedule, please email us with your Order ID / Payment ID and registered email address:
Support Email: support@preppro.in
Subject Line: Refund / Reschedule Request - [Your Order ID]
Response Time: Within 12–24 business hours