Shipping & Delivery Policy
Last Updated: March 2026 · Digital Goods Delivery
1. Digital Service Nature
PrepPro delivers purely digital products, AI services, and online educational mentorship sessions for VITEEE, BITSAT, SRMJEEE, WBJEE, IAT, KCET, COMEDK, and MHTCET. No physical goods or packages are shipped. Therefore, no physical shipping fees, logistics delays, or courier tracking numbers apply to your purchases.
2. Delivery Timelines & Mode of Access
Unlocked immediately in your student account upon successful payment completion. You can start attempting tests right away from your browser.
Google Meet link and calendar invitation are sent instantly (within 0–5 minutes) to your registered email address and WhatsApp number following payment confirmation.
Generated in real-time and accessible directly from your browser dashboard and downloadable in PDF format.
3. Delivery Issues or Non-Receipt
If you have successfully made a payment but did not receive your confirmation email, test access, or Google Meet link within 15 minutes:
- Check your email's Spam, Promotions, or Updates folders for emails from
support@preppro.in. - Ensure you entered your email address correctly during checkout.
- Contact our emergency support team at support@preppro.in with your Razorpay payment ID for immediate manual resolution within 1–2 hours.
4. Support Contact
Support Email: support@preppro.in
Operating Hours: 9:00 AM – 10:00 PM IST (7 Days a week)